Patient Payment Manager
Change Healthcare provides Patient Payment Manager services (“Patient Payment Manager,” “we,” or “our”), which is a web-based tool used by health care providers to give patients (“Subscribers,” “you,” or “your”) easy-to-use online access to their account in order to make payments to providers or obtain answers to frequently asked billing questions regarding their providers services.
- Subscriber Registration.
At your option and with your consent, your provider may enroll you in Patient Payment Manager services, which requires the collection of your contact information. Your Provider may send you invitations to register for Patient Payment Manager. If you no longer wish to receive these invitations, you may request that your Provider no longer send you invitations. You must authorize the Provider to have access to your medical information, which consists of sending a message to the Provider whereby the provider accepts you as a patient in Patient Payment Manager.
- Business Partner Website.
If you have previously provided contact information to a related Patient Payment Manager product (“Business Partner Website”) and consented to its disclosure, your contact information will appear pre-filled in the Patient Payment Manager Website.
Collection of Information
- Log Files.
Patient Payment Manager collects and stores the following information: (1) the Internet protocol (IP) address of the computer you are using, (2) the name of the domain and host from which you access the Internet, (3) the browser software you use and your operating system, (4) the date and time you access the service, and (5) the Internet address of the Website from which you directly linked to Patient Payment Manager. Patient Payment Manager uses this log file information to analyze trends, administer the service, and monitor service traffic and usage patterns for internal security purposes and to make the Patient Payment Manager services more useful.
- Subscriber Medical Information.
You have the ability within Patient Payment Manager to send messages to your Provider. Providers may assign provider-designated users or authorized members of a provider group (collectively “Provider”) to receive your messages on the provider's behalf. Patient Payment Manager may record and maintain these communications, but we will not edit the content of these communications. If you would like to change information in your account, you can send a message to your Provider stating the change you think is needed or you may update your account directly.
Your Provider may supply Patient Payment Manager with information contained in your medical and/or patient files for the purpose of updating your Patient Payment Manager information. The sharing of this information is at the option of your Provider and based upon your consent.
Credit Card and Health Plan Information.
If you wish to make an online payment to your provider, you must provide your credit card or checking account information from your financial institution on the Account Information Web page.
Use and Disclosure of Information
In addition to the uses and disclosures of information outlined above, your information may also be used as described below.
- Use of Subscriber Information.
Use by Patient Payment Manager.
Patient Payment Manager may use your information in the following ways: (1) surveying you on Patient Payment Manager services and responding to customer service requests, (2) providing information required by law, (3) providing contact, billing, and health information to your Provider, (4) using your provider and/or health plan information to customize your experience or to show these logos on our Web pages, (5) improving our products and services, (6) accomplishing administrative tasks, (7) analyzing and improving our Website, including troubleshooting, (8) resolving disputes, (9) enforcing agreements, including our Website Terms & Conditions, and (10) performing services requested by your Provider in accordance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and any applicable business associate agreement we have with your Provider.
Patient Payment Manager maintains an audit trail to keep track of persons who have viewed your Patient Payment Manager information, including your health record, and whether any changes have been made to such information.
- Disclosure of Subscriber Information.
Patient Account Manager.
If you permit another individual to manage your account (“Patient Account Manager”), the Patient Account Manager will be able to view and make changes to your information in Patient Payment Manager.
Patient Payment Manager Business Partners.
Third Party External Links.
Patient Payment Manager may provide links to third party Websites within our system. However, Patient Payment Manager exercises no authority over linked Websites, and these linked Websites have separate and independent privacy policies that are outside the control of Patient Payment Manager. We structure the Patient Payment Manager service so that no personal or health information goes in the search string or URL when you move from the Patient Payment Manager service to a linked Website.
Patient Payment Manager may use de-identified anonymous data that is taken from the personal information you provide and combine it with other anonymous data to create what is referred to as “aggregate data” that may be disclosed to third parties. Aggregate data is information that describes the habits, usage patterns, and/or demographics of users as a group but does not reveal the identity of particular users. Patient Payment Manager may use aggregate data within Patient Payment Manager to understand the needs of our community of users and determine what kinds of programs and services we can help providers offer to Subscribers. Aggregate de-identified data may be provided or sold to third parties.
If you no longer wish to allow your Provider to view your information, you will need to contact your Provider to relay this information (Deactivation). Once you deactivate your Provider, the Provider will no longer be able to view updates to your health record. To discontinue enrollment from Patient Payment Manager services, you will need to contact your Provider, so the Provider can disenroll you from our services.
Storage and Maintenance of Information
With the exception of information collected using cookies, Patient Payment Manager stores and maintains all electronic communications sent via Patient Payment Manager, the content of all visits, your health record, contact information, financial information, and all attachments and/or files uploaded or posted to Patient Payment Manager for a period of at least ten (10) years. Such information will be transferred to and retained in our servers.
Patient Payment Manager takes all reasonable measures to secure your data on our servers in our data center. Our data center is both physically and electronically secured. Our servers are protected behind the Internet using a firewall, which is a hardware and software system that blocks access by unauthorized parties. As a key provider of services and technology to the healthcare industry, Change Healthcare has implemented programs to address privacy and security rules promulgated pursuant to the HIPAA.
Do Not Track
We currently do not have the technical capability to honor do not track requests from browsers. At this time, Patient Payment Manager does not participate in any third party ad networks or use any third party cookies beyond those that may be required from our third party vendors and contractors to provide the Patient Payment Manager Website to you.
Please be aware that your information will circulate through the Internet and, as such, while Patient Payment Manager employs security measures to ensure the protection of your personal data, it may not be possible to absolutely prevent the unauthorized access to such data. In order to protect your privacy, you should never share your sign-in name or password and always sign out when you are finished using the service.
If you have questions regarding this Privacy Notice, please contact us via email at chiefprivacyofficer@ChangeHealthcare.com (please include "Change Healthcare Web Site Privacy Notice" in the subject line), or via US Mail at: Change Healthcare, Privacy Office (Attn: Change Healthcare Web Site Privacy Notice), 5995 Windward Parkway, 5th Floor, Alpharetta, GA 30005.